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Shipping & Returns

All orders received before 3 pm (GMT UK) will be sent out the same working day (Monday to Friday).
Everything we sell is held in stock at our own warehouse in the West Midlands.
We ship all items via Royal Mail.

1. Shipping Costs.
The shipping costs are calculated automatically and are shown in the shopping cart.
The costs are based on the weight of the goods you order and the country of delivery.
The shipping costs include insurance.

2. Delivery times.
Approximate delivery times are 3 working days for UK orders, 7 working days for Europe and 10 working days for the rest of the world.
These are only estimates, however, as international deliveries can be affected by various factors such as customs inspections.

3. Duties & Taxes.
International postal regulations require that we attach a customs declaration label (CN22) to all items sent to destinations outside the EU.
Buyers are responsible for the payment of any customs duties or taxes which may be charged by their government when the item reaches its destination.

4. Damage or Loss during shipping.
If you have not received your item within seven working days of order (15 working days for international orders),
please contact us and we will attempt to track the item.
If we are unable to trace the missing item within a reasonable period of time we will send a replacement to you.

If an item is received damaged or incomplete, we ask that you advise us within 48 hours of receipt.
We may ask you to e-mail a photo of the damage before sending out a replacement.

If for any reason we are not able to replace a lost or damaged item we will issue a full refund.